Frequently Asked Questions
Everything you need to know about UDON Entertainment apparel, shipping, and more.
What is the quality of your apparel?
All UDON Entertainment apparel is crafted from premium, high-quality fabrics designed for durability and comfort. Our printed designs use industry-leading techniques to ensure vibrant colors that resist fading after multiple washes.
How long does shipping take?
Domestic orders typically process within 2-3 business days. Once shipped, standard delivery takes 5-7 business days. International shipping times vary by destination but generally range from 14 to 21 business days.
What is your return and exchange policy?
We offer a 30-day return policy for unworn, unwashed items in their original packaging. If you received a defective item or the wrong size, please contact our support team to initiate a free exchange.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.